StubHub Apologizes After Christian Spiritual Mistakenly Listed as Metal Concert
SPARTANBURG, S.C. — Ticket marketplace StubHub issued an apology this week after mistakenly advertising a Christian spiritual event as a heavy metal concert by the band Lamb of God. The confusion arose when StubHub listed Andrew Peterson’s “Behold the Lamb of God” performance, a Christmas-themed spiritual held at the Spartanburg Memorial Auditorium on December 20, as a concert by the Virginia-based metal band.
“We acknowledge the listing for the December 20 event at Spartanburg Memorial Auditorium was misleading and apologize for the confusion this caused,” a StubHub spokesperson said in a statement provided to WSPA-TV. The company updated the event page ahead of the show and reached out to customers to clarify the details, offering full refunds under their FanProtect Guarantee to anyone who purchased tickets expecting the metal concert.
The error was particularly notable because Lamb of God, known for its aggressive style and heavy metal fan base, has no scheduled performances in South Carolina until March 2026. Their tour dates are publicly available on the band’s official website and through major ticketing platforms, which showed no events coinciding with the December 20 date.
Andrew Peterson’s “Behold the Lamb of God” is a well-regarded Christian musical narrative that explores the birth of Jesus Christ through song and storytelling. The production has toured extensively across the United States, often performed in auditoriums and churches during the holiday season. Its themes and audience differ markedly from those of Lamb of God, whose music features intense instrumentation and lyrical content aimed at metal enthusiasts.
StubHub’s mislabeling highlights challenges in the secondary ticket market, where automated systems and human error can sometimes lead to inaccurate event listings. The Federal Trade Commission has previously emphasized the importance of transparency and accuracy in ticket sales to protect consumers from misleading information.
Consumers who purchased tickets for the misrepresented event were advised to contact StubHub directly for refunds. The company’s FanProtect Guarantee is designed to ensure buyers receive valid tickets or their money back, a policy that has been critical in maintaining trust in online ticket reselling.
This incident follows a trend of ticketing platforms facing scrutiny over listing errors, scalping, and counterfeit tickets. The Transportation Security Administration and other agencies continue to monitor venues and events to ensure safe and legitimate access for fans.
While the mix-up was unfortunate, the actual performance of “Behold the Lamb of God” proceeded as planned, offering audiences a reflective and spiritual experience during the Christmas season. Meanwhile, Lamb of God fans will have to wait until their spring 2026 tour to see the band live.
For more information on ticketing policies and consumer rights, the Federal Trade Commission’s guide on ticket sales offers detailed advice and resources.
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