Scam Emails Impersonating Geek Squad Target Consumers with Fraudulent Charges

NEW YORK — November 21, 2025 — Consumers are being warned about a surge in scam emails that impersonate Geek Squad, the tech support service affiliated with Best Buy. These fraudulent messages claim to be invoices for unauthorized charges and include urgent phone numbers, aiming to trick recipients into providing personal and financial information.

According to authorities, the scam emails appear highly convincing, often featuring official-looking logos and details that mimic legitimate Geek Squad communications. The messages typically state that the recipient owes money for services or repairs they did not request, prompting recipients to call a provided phone number to resolve the issue.

Once contacted, scammers attempt to extract sensitive information such as credit card numbers, social security numbers, or login credentials. In some cases, victims have reported losing money after following instructions from the fraudulent callers.

Officials advise consumers to be cautious of unsolicited emails requesting payment or personal details. Genuine Geek Squad invoices are usually sent through official Best Buy channels and do not demand immediate phone calls to resolve billing questions.

Experts recommend verifying any suspicious charges directly through Best Buy’s official website or customer service lines rather than responding to contact information provided in emails. It is also advised to avoid clicking on links or downloading attachments from unknown sources.

Cybersecurity specialists emphasize the importance of keeping software up to date and using antivirus tools to help detect and block phishing attempts. Users should also monitor their financial statements regularly for any unauthorized transactions.

This scam is part of a broader trend where fraudsters exploit trusted brand names to deceive consumers. Similar impersonation scams have targeted various companies, leveraging fear and urgency to prompt hasty actions.

Authorities urge anyone who receives a suspicious Geek Squad invoice email to report it to the Federal Trade Commission and to Best Buy’s customer support. Reporting these scams helps in tracking and mitigating their impact on consumers.

Best Buy has not issued a formal statement regarding the current wave of scam emails but continues to remind customers to remain vigilant and use official communication channels for service inquiries.

As holiday shopping and increased online activity continue, consumers are encouraged to stay alert for phishing attempts and to verify any unexpected billing notices before taking action.